To Hug or Not to Hug

Have you noticed that it is not entirely unusual for people in business to hug each other when saying hello or goodbye? Back in the day, when we had a business meeting, we were all very formal, and shook hands before and after meetings. We would never think of hugging someone we do business with. Hugs were reserved for family members and very close friends.

But I’ve noticed that it has become OK to hug people in business and I think it says a lot about what’s going on in the world today.

I think all of us need a hug every once in a while. In this time of being Facebook “friends” or LinkedIn “connections,” it’s hard to know who is really your friend and who is just a connection (formerly referred to as an acquaintance). With so many people in business working remotely or from their home offices, it’s hard to feel connected to your work colleagues. And if you travel a lot, or just have a long commute, it’s equally as hard to feel connected to your family.

So what do you do?

One of my coworkers, Oakley, used to ride a commuter bus to work in downtown Los Angeles. Five days a week, she rode on the bus with the same group of strangers. Over the years, they got to know each other. Now, many years later, they have all changed jobs multiple times. And they have an annual reunion dinner because they became actual friends! Their bond? Riding the bus together, first as strangers.

For me, I’ve noticed some unintended consequences of connecting with industry work colleagues via Facebook. As I see photos of their family vacations, life cycle events, or personal challenges (like running a marathon), I feel more connected to them. Now when I see them at an industry event, I know quite a bit about them (based on their posts) and suddenly there is a personal connection. Instead of shaking their hands, I find myself hugging them and asking about their family, their new child or grandchild, or home. It’s amazing how connected you feel when people open up and share what’s going on in their personal lives.

Flickr/Kashmut
Photo Credit: Flickr/Kashmut

I still do shake hands with new business colleagues or acquaintances. But after a nice meal together, I find myself saying goodbye with a hug, more often than with a handshake. And I’ve noticed the same thing happening with both women and men. I see a lot of guys do that “chest bump” hug that doesn’t look entirely sincere, but provides the same affectionate bonding.

How do you feel about this? Do you find yourself only shaking hands with people you meet, or have you found the same thing going on? That a hug is more satisfying? It provides a different kind of connection, one we all need.

So, in this day of pervasive working remotely, commuting two to three hours a day, or finding your closest friends are your Facebook friends, I give you permission to hug people, instead of just shaking their hands.

I think you will find, like I have, that the personal, tactile connection is deeply satisfying and grounding. And helps you get through the day.

Hugs,

Karen

refuse to be ordinary

Thoughts and writings from our CEO Karen Caplan